If you are dissatisfied with your NatraTech product purchase for any reason, we will refund 100% of the original product purchase price (minus shipping). Refunds must be requested within 30 days of initial order date. A return authorization number must be requested by contacting Customer Service. Returned product must be received by our warehouse within 15 days of return authorization. Customer is responsible for the return shipping charges. Refunds may require up to 10 business days for processing from the date the product is returned. All additional terms of the buy-back laws of any state jurisdictions will be honored. Additionally, Montana customers who cancel within 15 days are entitled to a 100% refund of any consideration given to participate.